In-app feedback is crucial for understanding user experiences and refining application performance. By collecting direct input from users, companies can make informed decisions that drive product improvement. This guide explores various in-app feedback methods, discussing their benefits, drawbacks, and questions to consider for choosing the right approach. We've
As a company grows, managing the team's access across all software vendors becomes tiresome. It's easy to forget to revoke access of team members who leave, or separately inviting each new person to several different platforms. Luckily these problems are easily resolved by Single Sign On
We've got a new category of integration to announce today: session recordings! Doorbell might not provide session recording by itself, but that's not a problem with you can build an awesome integration with other tools that do it really well! We're really excited to
It's incredibly exciting to be able to announce that we have a new integration available: Front! If you ever wished Front had an embeddable form/widget for your website/app, this is the integration for you! Background Our integration with Front has been in the making for around
Doorbell at the moment has 20 integrations with Project Management systems, and we're really excited our 20 ½ (?!?) integration: Basecamp 3. Doorbell has had a Basecamp 2 integration for a while now, but it is about time we get all caught up with the latest version of Basecamp. Not
Just 2 weeks ago, the team at Slack released a brand new feature: Dialogs. This creates an amazing opportunity for Doorbell to allow replying to messages, right from Slack's interface! Setup Slack in Doorbell To setup the integration, go to your Doorbell application's integrations. Simply expand
A feature almost all helpdesks have is an auto reply when you receive a new messages. Although Doorbell is not a full-blown helpdesk, your customers will still appreciate getting a confirmation message knowing their message is received! As you can see in the image above, you can set the message
Our new integration has just landed: UpWave! Doorbell already has integrations with many popular project management systems, but we can't only be catering to the big project management systems. Setting up your UpWave integration is very simple! Head over to the integrations page, and enter your API key
Any time you have a customer interaction, it is a great opportunity to go above and beyond to delight them. Our new customer profiles feature does just that. You'll have additional insight about the customer, and about previous messages. Your team can then have better and more personal
From Doorbell's initial launch we've focused on security and privacy. Encrypting data in the database, encrypting the database at rest, penetration tests, and the list goes on. One of the most important privacy factors (even before GDPR came into effect) has been to protect the location
No matter how good your FAQ might be, and how clear your site is, there is still a high chance that you'll keep getting the same questions coming in over and over again. To make life easier, Doorbell now has canned responses! As you can see in the
A feature almost all CRMs have is email read receipts. Even though Doorbell is not a CRM, it can certainly be helpful to know if the messages you sent have been read or not. As of today, Doorbell has read receipts. As you can see in the image above, you
slack
Over the past months, the fine folks at Slack have been hard at work making it easier for applications to create integrations. With the availability of the Slack button, it makes it far easier to add the Slack integration compared to [the old way]({{< ref "post/integrations/slack.
anonymous feedback
Since Doorbell first went live, one of the most frequently requested features has been allowing anonymous feedback. We can of course see why (not all users want to share their email address), but it obviously has some major implications to the flow of things (you can't reply to
gitlab
Our latest project management integration is now live: GitLab! Setting up your GitLab integration is very simple! Head over to your GitLab account, and create a Personal Access Token. Then open your Doorbell integrations page, and enter the URL of your GitLab account and the Personal Access Token you just
2 factor authentication
Whenever somebody decides to use a service, it takes a huge leap of faith to trust them with your data. As a service provider, even once you gain that trust from your customers, you still have to keep working at it, to keep their concerns at ease. Therefore it'
bitbucket
Our latest project management integration is now live: Bitbucket! Setting up your BitBucket integration is very simple thanks to OAuth! Head over to your integrations page, and click on the "Connect BitBucket" button. Once that's done, you can start creating issues in the repositories where you&
slack
Although HipChat and Flowdock have been around for a while, there's a new kid on the block which is quickly gaining traction. Meet Slack! What is Slack In Slack's own words: Slack brings all your communication together in one place. It's real-time messaging, archiving
lighthouse
Our latest project management integration is now live: Lighthouse, by entp! Setting up your Lighthouse integration is very simple! Head over to your integrations page, and enter your API key and your Lighthouse URL. For example, if your Lighthouse URL was http://doorbell-io.lighthouseapp.com, you would just enter doorbell-io
flowdock
2019 update - Both integrations have been discontinued Today we are very excited to announce a brand new feature on Doorbell: group chat notifications. So far, Doorbell provided just email notifications for all new feedback. However, as remote teams are becoming more and more popular, group chat tools such HipChat
pivotal tracker
We've recently put live our latest Project Management system integration: Pivotal Tracker! You can easily send your users' feedback to Pivotal Tracker by going to Doorbell's integrations page, pasting your API token, and you'll be off and running! If you need help finding
trello
After our first 4 integrations (Sprint.ly, GitHub, FogBugz and Asana), we finally managed to integrate Trello. Which is a great thing, since we use Trello ourselves to organize Doorbell! Setting up the Trello integration is dead simple, and only requires about 2 clicks. Head over to your integrations page,