As a company grows, managing the team’s access across all software vendors becomes tiresome. It’s easy to forget to revoke access of team members who leave, or separately inviting each new person to several different platforms. Luckily these problems are easily resolved by Single Sign On (SSO), and now Doorbell supports SSO using the SAML 2.0 protocol.
We’ve got a new category of integration to announce today: session recordings! Doorbell might not provide session recording by itself, but that’s not a problem with you can build an awesome integration with other tools that do it really well!
It’s incredibly exciting to be able to announce that we have a new integration available: Front! If you ever wished Front had an embeddable form/widget for your website/app, this is the integration for you!
Doorbell at the moment has 20 integrations with Project Management systems, and we’re really excited our 20 ½ (?!?) integration: Basecamp 3.
Just 2 weeks ago, the team at Slack released a brand new feature: Dialogs. This creates an amazing opportunity for Doorbell to allow replying to messages, right from Slack’s interface!
A feature almost all helpdesks have is an auto reply when you receive a new messages. Although Doorbell is not a full-blown helpdesk, your customers will still appreciate getting a confirmation message knowing their message is received!
Our new integration has just landed: UpWave! Doorbell already has integrations with many popular project management systems, but we can’t only be catering to the big project management systems.
Any time you have a customer interaction, it is a great opportunity to go above and beyond to delight them. Our new customer profiles feature does just that. You’ll have additional insight about the customer, and about previous messages. Your team can then have better and more personal interactions with the customer.
Common problem: You’ve got a product/app/startup which you’ve recently launched. You want to promote it, but there’s no money for a marketing person. Not yet, anyway. One of the easiest things to do, is to find a question on Quora, to which your product is the answer. It’s simple. It’s free. But, you don’t want to be one of those people shamelessly plugging their own thing.
From Doorbell’s initial launch we’ve focused on security and privacy. Encrypting data in the database, encrypting the database at rest, penetration tests, and the list goes on. One of the most important privacy factors (even before GDPR came into effect) has been to protect the location of customers.