sso
As a company grows, managing the team's access across all software vendors becomes tiresome. It's easy to forget to revoke access of team members who leave, or separately inviting each new person to several different platforms. Luckily these problems are easily resolved by Single Sign On
fullstory
We've got a new category of integration to announce today: session recordings! Doorbell might not provide session recording by itself, but that's not a problem with you can build an awesome integration with other tools that do it really well! We're really excited to
front
It's incredibly exciting to be able to announce that we have a new integration available: Front! If you ever wished Front had an embeddable form/widget for your website/app, this is the integration for you! Background Our integration with Front has been in the making for around
basecamp
Doorbell at the moment has 20 integrations with Project Management systems, and we're really excited our 20 ½ (?!?) integration: Basecamp 3. Doorbell has had a Basecamp 2 integration for a while now, but it is about time we get all caught up with the latest version of Basecamp. Not
slack
Just 2 weeks ago, the team at Slack released a brand new feature: Dialogs. This creates an amazing opportunity for Doorbell to allow replying to messages, right from Slack's interface! Setup Slack in Doorbell To setup the integration, go to your Doorbell application's integrations. Simply expand
auto replies
A feature almost all helpdesks have is an auto reply when you receive a new messages. Although Doorbell is not a full-blown helpdesk, your customers will still appreciate getting a confirmation message knowing their message is received! As you can see in the image above, you can set the message
upwave
Our new integration has just landed: UpWave! Doorbell already has integrations with many popular project management systems, but we can't only be catering to the big project management systems. Setting up your UpWave integration is very simple! Head over to the integrations page, and enter your API key
customer profiles
Any time you have a customer interaction, it is a great opportunity to go above and beyond to delight them. Our new customer profiles feature does just that. You'll have additional insight about the customer, and about previous messages. Your team can then have better and more personal
privacy
From Doorbell's initial launch we've focused on security and privacy. Encrypting data in the database, encrypting the database at rest, penetration tests, and the list goes on. One of the most important privacy factors (even before GDPR came into effect) has been to protect the location
canned responses
No matter how good your FAQ might be, and how clear your site is, there is still a high chance that you'll keep getting the same questions coming in over and over again. To make life easier, Doorbell now has canned responses! As you can see in the
read receipts
A feature almost all CRMs have is email read receipts. Even though Doorbell is not a CRM, it can certainly be helpful to know if the messages you sent have been read or not. As of today, Doorbell has read receipts. As you can see in the image above, you
slack
Over the past months, the fine folks at Slack have been hard at work making it easier for applications to create integrations. With the availability of the Slack button, it makes it far easier to add the Slack integration compared to [the old way]({{< ref "post/integrations/slack.